Spare Part Administrator

Responsibilities:

• Manage customer requests for spare parts
• Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
• Manage customer payments terms with financial department
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare parts-related claims
• Manage customer information in the SAP, participate to reports
• Promotion & assistance to customers for SSO
• Follow up on non-conformity issues and work to provide resolution to customer
• Leverage privileged customer interface position to maximize sales potential
• Participate to customer review on commercial actions (SAM, CCM, PA)

Qualifications:

• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel, SAP is a plus
• Certificate in Logistic is a plus
• Knowledge of order management process
• Excellent communication skills, both written and verbal