Job Summary
Join True Corporation's Business Intelligence Center Turn data into strategic decisions.
We're hiring a Specialist/Senior Associate, Business Intelligence & Machine Learning to support enterprise-wide data initiatives and deliver actionable insights that drive business performance. This is a full-time onsite role based in Bangkok.
Key Responsibilities:
(The position is equivalent to Senior Manager/Manager level)
Prompt Engineering & Evaluation
- Design and iterate prompts and prompt templates for LLM-powered NLQ/chatbot (Thai & English).
- Define and enforce prompt engineering best practices and prompt/evaluation workflows.
- Evaluate LLM outputs for accuracy, hallucination risk, and business appropriateness; implement automated checks.
- Document prompts, evaluation metrics, and runbooks for operations and knowledge transfer.
RAG & Integration
- Build and maintain RAG pipelines (embeddings, vector DBs and retrieval layers) using telecom knowledge sources.
- Integrate GenAI solutions into BNIC dashboards and data services; ensure consistent data formatting and lineage.
- Performance & Optimization
- Optimize model selection and runtime configuration for latency and cost efficiency; implement caching/batching where appropriate.
Governance & Safety
- Establish governance and safety guardrails: PII handling, factuality checks, and usage monitoring.
Collaboration & Use Cases
- Collaborate with Data Engineers, Data Scientists and Product to align GenAI features with BNIC use cases (churn explanations, KPI summaries, why root-cause).
Qualifications:
- Bachelor's or Master's in Computer Science, Data Science, NLP or related field.
- 3+ years experience with NLP/LLMs and at least 12 years in productionizing LLM-based solutions (RAG, embeddings).
- Strong Python skills and experience with GenAI frameworks and tooling (LangChain, LlamaIndex, or similar).
- Hands-on experience with vector databases (Pinecone, Weaviate, FAISS) and embedding workflows.
- Practical knowledge of cloud deployment for GenAI (AWS/GCP/Azure) and cost-control techniques.
- Ability to map business questions into prompt & retrieval designs; good communication skills for cross-functional work.
Location: True Tower 1, Ratchadaphisek Rd.
