Specialist - Employee Relations Management_

Job Summary:

Specialist - Employee Relations Management is responsible for fostering a positive work environment by managing employee relations matters, handling conflict resolution, and ensuring compliance with bank policies and labor laws. This role serves as a trusted advisor to both employees and management, workplace concerns with fairness, professionalism, and discretion.

Key Responsibilities:

1. Employee Relations:

• Serve as the primary point of contact for employee relations issues, concerns, and conflicts.
• Investigate complaints, disputes, and grievances in a timely, fair, and thorough manner.
• Provide recommendations for resolution based on bank policies, labor laws, and best practices.
• Partner with people managers to implement corrective actions when necessary.

1. Policy Compliance & Interpretation:

• Interpret and communicate HR policies, procedures, and guidelines to employees and managers.
• Ensure bank compliance with labor laws, regulations, and internal policies.
• Identify trends in employee concerns and provide recommendations for policy updates or training.

1. Conflict Resolution:

• Mediate conflicts between employees and/or people managers to facilitate resolution and maintain a positive workplace culture.
• Proactively address potential conflicts to mitigate risks.

1. Performance Management:

• Collaborate with people managers to address performance concerns and create performance improvement plans.
• Support employees and people managers through the disciplinary process as needed.

1. Training and Development:

• Assist in developing and facilitating training programs on topics like labor laws, disciplinary and code of conduct.
• Educate management on best practices for employee engagement and issue resolution.

1. Documentation & Reporting:

• Prepare related documents, such as summaries of investigation results, penalty letters, and meeting reports.

Prepare documents for labor litigation and coordinate with government agencies

Qualifications:

• Bachelor's degree in Human Resources, Lawyer, Business Administration or related field.
• 3+ years of experience in Human Resources, with a focus on employee relations.
• Strong understanding of labor laws and regulations.
• Excellent conflict resolution, communication, and interpersonal skills.
• Ability to manage sensitive matters with confidentiality, empathy, and professionalism.
• Proficiency in HRIS systems, Microsoft Office Suite, and case management tools.
• Experience conducting workplace investigations.
• Strong analytical and problem-solving abilities.