Specialist, Product Management

Job Summary

To lead the strategic development and end-to-end lifecycle of Payment products & Platform (such as data, voice, SMS, and content add-ons) within True App and other digital channels. Their own vision, roadmap, and performance of topping-related features, ensuring they deliver maximum customer value and revenue impact. This role will bridge business goals with user-centric digital experiences, optimizing topping discoverability, personalization, purchase flows, and post-purchase engagement

Job Responsibilities

Product Strategy & Roadmap

• Define and maintain the vision, strategy, and roadmap for digital sales in the mobile app.
• Align roadmap with commercial goals, customer needs, and digital transformation priorities.

Customer Experience & Journey Optimization

• Ensure seamless, intuitive, and engaging customer journeys for browsing, purchasing, and managing digital offers.
• Champion personalization and relevance across user segments.

Feature Delivery & Backlog Management

• Own and prioritize the product backlog, ensuring clear requirements (epics, user stories) aligned with value delivery.
• Work closely with UX/UI, developers, and QA to deliver high-quality features on time.

Cross-functional Collaboration

• Collaborate with marketing, pricing, sales, analytics, customer care, and IT teams to ensure holistic product success.
• Coordinate with network teams to ensure offer feasibility and provisioning alignment.

Compliance & Risk Management

• Ensure digital sale flows comply with regulatory, legal, and data privacy requirements.
• Address fraud, billing issues, or customer complaints proactively.

Qualifications

• Bachelor's degree in business, Marketing, Computer Science, Telecommunications, or a related field.
• Master's degree in a relevant field is a plus.
• Proven experience in digital sale product management or ownership.
• Experience working with cross-functional teams including UX/UI, engineering, QA, and marketing.
• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Experience in launching and scaling mobile apps in consumer markets.
• Candidates with experience working with sale products will be given special consideration.