Store Manager

We're hiring: Store Manager

Location: Bangkok (Rama 3), Thailand (on-site)

At I.C.C. International PCL., we are a leading force in Thailand's Retail and FMCG sectors, backed by more than 61 years of industry heritage. We represent a diverse portfolio of premium brands and are committed to delivering excellence, innovation, and long-term value to our customers. As part of our continued growth, we are seeking talented professionals to join our team and help drive impactful initiatives that enhance our market presence and strengthen consumer engagement.

Key Responsibilities:

• Lead all aspects of daily store operations including sales performance, visual merchandising, inventory control, and team leadership
• Drive rebranding execution at store level—implementing new visual standards, service behaviors, and brand storytelling in line with HQ direction
• Inspire and coach store team to deliver premium customer experience aligned with international fashion and lifestyle standards
• Act as the voice of the brand on the shop floor—ensuring every touchpoint reflects the new brand image
• Analyze sales data, foot traffic, and customer insights to maximize performance and conversion
• Ensure proper stock management, VM compliance, and cleanliness in all areas of the store
• Partner with marketing, training, and regional retail teams to support campaign launches, service model upgrades, and customer engagement initiatives
• Recruit, onboard, and develop high-performing store staff who embody brand values and customer-centric mindsets
• Monitor KPI performance (sales, UPT, ATV, conversion rate, shrinkage) and drive continuous improvement
• Represent the brand in cross-store leadership meetings and feedback loops during rebranding rollout

Qualifications:

• Bachelor's degree in Business, Fashion Retail, or related field (preferred but not mandatory)
• Minimum 3–5 years of experience as Store Manager / Assistant Manager in premium fashion/lifestyle brands, such as: Polo Ralph Lauren, COS, Massimo Dutti, Club Monaco, Zara, Tommy Hilfiger, Banana Republic, Calvin Klein, Armani Exchange, Michael Kors
• Experience managing a team of 5–15 staff in a customer-focused retail environment
• Proven ability to drive both sales and service culture simultaneously
• Strong leadership, communication, and people development skills
• Passionate about fashion, design, and modern customer experience
• Proficient in using POS, retail reporting systems, and basic MS Office tools
• Good command of English; Mandarin or other languages is a plus (especially in tourist-heavy locations)

Why Join Us

Be part of an established organization with a long-standing and trusted brand heritage.

Work alongside passionate teams in a dynamic, fast-paced industry.

Enjoy strong career development opportunities and a competitive compensation package.

Please note: Only shortlisted candidates will be contacted by our HR team.