Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

As a Store Manager at POP MART (THAILAND) CO., LTD, you will be responsible for overseeing all aspects of store operations, driving sales, and ensuring an exceptional customer experience for our unique art toy and collectible enthusiasts. You will lead and motivate a team to achieve sales targets, maintain visual merchandising standards, and uphold the POP MART brand image.

Job Responsibilities:**

* Manage daily store operations, including opening and closing procedures, cash handling, and inventory management.
* Develop and implement strategies to achieve and exceed sales targets, key performance indicators (KPIs), and profitability goals.
* Lead, train, motivate, and coach a team of retail associates, fostering a positive and high-performing work environment.
* Ensure outstanding customer service is consistently delivered, addressing customer inquiries and resolving issues effectively and efficiently.
* Maintain impeccable visual merchandising standards, ensuring the store is always aesthetically appealing and reflects the POP MART brand identity.
* Monitor inventory levels, conduct stock takes, and minimize shrinkage through effective inventory control measures.
* Analyze sales data and market trends to identify opportunities for growth and improvement.
* Implement and enforce company policies and procedures, including health and safety regulations.
* Manage employee scheduling, payroll, and performance reviews.
* Communicate effectively with regional management regarding store performance, challenges, and opportunities.
* Handle administrative tasks such as reporting and documentation accurately and on time.

Job Qualifications:**

* Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent practical experience).
* Minimum of 3-5 years of proven experience in retail management, preferably in a fast-paced, customer-focused environment.
* Demonstrated ability to drive sales, achieve targets, and manage store operations effectively.
* Strong leadership, team-building, and motivational skills.
* Excellent communication, interpersonal, and customer service abilities.
* Proficiency in English and Thai (both written and spoken) is required.
* Strong understanding of visual merchandising principles and retail best practices.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Proficient in using point-of-sale (POS) systems and basic computer applications.
* A passion for art toys, collectibles, and the POP MART brand is a significant advantage.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.