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Lazada

Supervisor, Seller Migration and Hypercare-Seller Management

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  • Posted 4 hours ago
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Job Description

  • Lead the comprehensive migration of sellers to LEX network, ensuring seamless integration while maintaining high service standards and driving seller share growth.
  • Manage large datasets and conduct in-depth analysis of seller clusters and shipping patterns to identify the most cost-effective logistics strategy, balancing pickup and drop-off models.
  • Employ geospatial or similar analysis to strategically plan, expand, relocate, or close Drop-off Points, optimizing proximity for sellers and operational efficiency for logistics partners.
  • Manage the evaluation and replacement of Drop-off Points based on performance KPIs and cost efficiency, ensuring a sustainable network.
  • Oversee the post-migration Hypercare phase, proactively addressing technical and operational issues to guarantee a smooth onboarding experience and long-term seller retention.
  • Collaborate with cross-functional teams to align logistics strategies with overall business objectives and drive operational efficiency

Job Requirements

  • Bachelor's degree in Logistics, Supply Chain Management, or Business Analytics or a related field
  • Minimum experience 3 years in Logistics Strategy, network design, or E-commerce operations.
  • Expertise in QGIS or other Geospatial Information Systems, with a proven ability to translate geospatial data into business strategies.
  • Proficient in Excel, strong skills in handling and analyzing large datasets. Knowledge of SQL is preferred.
  • Proven ability to manage complex projects, demonstrating strong leadership and stakeholder management skills.
  • Effective communication skills to effectively engage with various stakeholders and coordinate across functions
  • Good command in English.

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About Company

Job ID: 146779509

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