Team Leader - Native Vietnamese - Hospitality & BPO industry

Customer Service Team Leader - Native Vietnamese - Hospitality & BPO industry

Company: Teleperformance Thailand

Location: Singha Complex, Bangkok | On-site

Employment: Permanent | Start: ASAP

About the Role:

Teleperformance Thailand is looking for a Vietnamese-speaking Customer Service Team Leader to lead and develop a customer service team supporting the Hospitality industry.

Must-Have Requirements:

• Native Vietnamese and English B2 level or above
• Bachelor's degree
• Previous Team Leader experience in a Hospitality-focused BPO environment – mandatory
• Minimum 1 year of people management experience
• Strong understanding of CSAT, Productivity and Shrinkage KPIs
• Experience working in a fast-paced, multi-shift operation
• Strong communication, coaching, analytical and problem-solving skills

Key Responsibilities:

• Lead, coach and develop the customer service team
• Drive team performance against operational KPIs
• Support training, quality and continuous improvement initiatives
• Analyze performance data and identify actionable improvements
• Set team goals, monitor progress and drive results
• Collaborate with local and global cross-functional teams
• Champion an excellent customer experience

If you have Hospitality BPO Team Leader experience and are fluent in Vietnamese and English, we want to hear from you.