Technical service engineer

Company Description

Nihon Kohden (Thailand) Co., Ltd. is a leading medical equipment company specializing in advanced patient monitoring and life-support technologies. The company's portfolio includes patient monitors, ventilators, ECG machines, defibrillators, AEDs, EEG, EMG, and IONM systems used across hospitals and clinical settings. Nihon Kohden focuses on reliable, high-quality devices that support accurate diagnosis and effective patient care. Joining the team offers the opportunity to work with cutting-edge medical technologies and contribute to safer, more efficient healthcare delivery.

Location

Bangkok, Thailand (On-site)

Role Description

This full-time, on-site Technical Service Engineer role is based in Bangkok, Thailand. The Technical Service Engineer is responsible for installing, configuring, and maintaining medical equipment such as patient monitors, ventilators, ECG, defibrillators, AED, EEG, EMG, and IONM systems at customer locations. Day-to-day tasks include diagnosing technical issues, performing troubleshooting and repairs, conducting preventive maintenance, and supporting equipment upgrades. The role involves providing technical support to healthcare professionals, explaining device operation, and coordinating with internal teams to resolve complex service cases. The engineer also prepares service reports, maintains accurate records, and ensures compliance with safety and quality standards.

Qualifications

• Strong Technical Services and Technical Support experience with electronic or biomedical equipment.
• Proficient Troubleshooting and Analytical Skills for diagnosing and resolving hardware and software issues.
• Effective Communication skills for collaborating with healthcare staff and internal teams.
• Relevant technical or engineering education (e.g., biomedical, electrical, or electronic engineering) or equivalent practical experience.
• Ability to work on-site at hospitals and clinics, sometimes under time-sensitive conditions.
• Familiarity with medical device safety standards and regulatory requirements is an advantage.
• Experience with patient monitoring, ventilators, ECG, defibrillators, AED, EEG, EMG, or IONM systems is a plus.
• Basic computer literacy for service documentation and reporting; willingness to learn new technologies and products.