Technical Services Specialist

Castrol is one of the world's leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company's commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job Description

Job Purpose:

Responsible for providing expert technical advice and support on BP/Castrol products, solutions and their applications, including the resolution of complex technical challenges. Deliver technical training and knowledge sharing for internal teams, technical service vendors and customers as required, helping to build technical capability and enhance overall customer satisfaction.

Act as a technical expert supporting the sales team across prospect and pipeline management, in line with the agreed technical offer framework for the market. Partner closely with account managers and sales executives to understand customer needs, identify technical and commercial opportunities, and develop compelling value propositions.

Key Tasks:

• Provide technical support and advice on Castrol products, applications, and solutions to customers, distributors, and sales teams.
• Support the resolution of customer technical issues and product performance concerns in a timely manner to ensure a positive customer experience.
• Coordinate and support product trials, field tests, and technical evaluations, including interpretation of laboratory and oil analysis results.
• Collect customer feedback, application insights, and market information to support customer retention, demand planning, and business growth opportunities.
• Work closely with Sales, Marketing, Supply Chain, and other internal stakeholders to ensure customer needs are effectively addressed.
• Deliver technical training and knowledge-sharing sessions to sales teams, customers, distributors, and business partners to strengthen product understanding and application capability.
• Monitor technical service performance and identify opportunities to improve customer satisfaction and operational effectiveness.
• Maintain up-to-date knowledge of industry trends, competitor products, and technical developments to provide relevant recommendations and support business growth.
  
  

Education:

• Bachelor's degree in engineering, Industrial Technology, Chemistry, or related technical fields.
• Relevant technical certification is an advantage.
  
  

Required Experience:

• Experience in technical service, technical support, application engineering, lubrication, or related industrial sectors.
• Sound understanding of lubricant products, industrial applications, and customer operations.
• Experience working closely with customers, distributors, and sales teams to provide technical solutions and support.
• Exposure to product trials, technical evaluations, or troubleshooting activities is preferred.
• Experience in analyzing customer needs and market insights to support business growth is an advantage.
  
  

Skills & Competencies:

• Strong technical knowledge of lubrication technology, product applications, and industry practices.
• Good understanding of customer requirements, market trends, and competitor activities.
• Ability to build strong customer relationships and deliver excellent customer experience.
• Effective communication, presentation, and technical training skills.
• Strong problem-solving and analytical skills with the ability to translate technical information into practical business solutions.
• Ability to collaborate and align effectively with cross-functional teams.
• Proficient in using data, dashboards, and insights to support decision-making and continuous improvement.
  
  

Travel Requirement:

• Up to 50% of travel should be expected with this role
  
  

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [Confidential Information].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.