Job Description

Responsibilities:

Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/maintenance related issues
Lead a team of service team members
Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
Manage day-to-day client interactions and expectations for optimal results
Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
Possess a knowledge base of each client's business, organization and objectives
Be responsible for operationally managing multiple aspects of the team.
Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
Perform a wide variety of technical and non-technical tasks

Requirements:

Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
Technology savvy (hardware & software)
Excellent problem solving skills
Strong verbal and written communication skills
Must be a team player
Customer service and business orientated with good initiative and adaptability
Only Singaporeans may apply.

Please indicate in your profile your expected salary as you apply. Thank you.