Join Chubb as an Experience Designer and help craft digital solutions that truly put the customer first.
At Chubb, we believe in expert craftsmanship, collaboration, and delivering exceptional value to our clients. As an Experience Designer, you'll drive end-to-end product and user experience design, working closely with cross-functional teams to create intuitive, impactful digital products. If you're passionate about understanding user needs, designing seamless journeys, and elevating customer satisfaction in a culture that values integrity, innovation, and teamwork, we invite you to bring your expertise to our global digital ecosystem.
Role Summary
- Drive end-to-end product and/or user experience design (including discovery, ideation, concepting, UI/visual design, wireframing, prototyping and validation) to create digital solutions
- Collaborate within cross-functional product or project teams, aiming to create user experiences that lead to business impact (e.g., customer satisfaction/loyalty/retention, self-servicing)
- Serves as a design conduit for product or project teams while studying and analyzing user challenges / needs
Responsibilities
- Understand, study and analyze user needs and create journey maps, user flows and storyboards in defining the aspirational CX and UX, incorporating the industry best practices and UX principles
- Design and deliver on-brand, accessible, cohesive and high-quality visual experiences as per Chubb Design System and brand guidelines, validating the design direction and artifacts with the design leads or creative directors (e.g., Head of Experience Design)
- Help digital product owners or project leaders define long and short-term vision and roadmap for digital products, applications or solutions
- Create wireframes as per customer needs, produce prototypes, and test/validate the UX
- Keep the engineer-focused mindset in creating the wireframes with a deep consideration for responsive design and robustness of the design solutions
- Responsible for the review and validation of the implemented front-end work while preparing developer-friendly UI handoff artifacts and technical annotations
- Collaborate with other designers within and cross-team to solve design challenges and maintain a level of design consistency and coherence across Teams, Domains, products and largely the overall Chubb's digital ecosystem
Qualifications
- Associate/Bachelor/Master's degree in design fields (e.g., graphic, communication, media, industrial), computer science, HCI, psychology, marketing, etc.; and/or certification in UX/UI
- 5+ years of hands-on UX experience preferred
- Experience with Fintech products is an advantage.
- Prior experience as a product designer or UX/UI designer
- Graphic and visual design skills, including use of a diverse set of software such as Figma, Adobe Suite, OmniGraffle, Balsamiq, Azure or other relevant tools
- Experience with designing quality consumer products in keeping with design trends
- Experience with conducting user research, usability testing, A/B testing, rapid prototyping
- High proficiency in using design tools (e.g., Figma, Adobe Suite, Sketch)
- Experience working in an Agile setting (or willingness to learn Agile ways of working)
** If available, please include projects (Portfolio) that best demonstrate your experience related to this position.
About us
Great Careers Begin at Chubb
Chubb's culture is defined by who we are, the behaviors we expect of each other, and what we reward and recognize.
We are a diverse group of professionals, living and working in 54 countries and territories, committed to superior underwriting, service and execution. Fueled by a can-do attitude, we practice our craft with precision and passion, hold ourselves to exacting standards, respect and value differences, and stand behind the promises we make. We strive for ensuring a high-performing, rewarding, and inclusive environment that attracts and retains the best talent and delivers the best outcomes for our customers and business partners. We have a unified vision to build something great, to serve society and leave the world a better place.
Join us in this exciting journey as we strive to exceed expectations and revolutionize the way claims are handled in the digital era.
