Vacation Ownership Advisor

The Vacation Ownership Advisor role supports vacation ownership members with reservations, account management, payments, and general enquiries. Based in Bangkok, the position delivers professional customer support by telephone and email while helping members make effective use of their travel benefits and ownership privileges. This is an onsite position within a fast-paced international environment.

Responsibilities

• Assist members with resort and hotel reservations, holiday planning, and travel-related enquiries
• Provide guidance on membership benefits, ownership privileges, and points usage
• Manage ownership records and maintain accurate account information
• Process maintenance fee payments and support account-related transactions
• Respond professionally to customer enquiries by telephone and email
• Assist with loan account information and payment-related questions
• Investigate and resolve customer concerns in a timely and customer-focused manner
• Collaborate with internal teams to provide a seamless customer experience
• Deliver high-quality service while meeting established service standards and performance goals
  
  

Requirements

• Business-level written and spoken English
• Proficiency in at least one additional language: Indonesian, Mandarin, Cantonese, or Korean
• At least 5 years of professional experience
• Experience in hospitality, travel, airlines, customer service, guest services, or contact centre environments
• Strong customer service mindset and commitment to assisting customers
• Excellent communication, interpersonal, and problem-solving skills
• Ability to manage multiple customer requests with accuracy and attention to detail
  
  

About the company


A company in the vacation ownership and hospitality industry that supports members in accessing accommodation and travel experiences. Operating within an international environment, the organisation provides reservation, membership, and account services to customers across different markets.