Wellness Experience Assistant

Key Responsibilities

• Prepares quotation and email draft for Wellness Manager following details provided.

• Create Excel file for pre-booked activities / services which is shared with all concerned departments.

• Coordinates bookings of activities.

• Sends email reminder to all concerned department 1 day prior arrival of Wellness Package guest.

• Prepare necessary information for the guest (welcome pack).

• Introduces facilities to Wellness Guests.

• Welcomes the Wellness Guests in the absence of Wellness Manager.

• Prepares monthly report.

• Perform additional duties as assigned by direct supervisor.

• Maintain a high standard of personal hygiene, dress, uniform, and body language.

• Attend meetings and training as required by direct supervisor.

• Interact with guests actively soliciting feedback.

• Listen to guest feedback, make the necessary action and report to the supervisor.

• Ensure the accuracy of administration and proper follow-up.

Qualifications & Requirements

• Education: An associate's degree in business administration, office management or related field.

• 1–3 years experience in similar position is advantaged.

• Prior experience in an administrative or clerical role is often preferred.

• Experience in customer service can be beneficial.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks, prioritize, and maintain organized records.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office management tools.

• Strong time-management skills.

• Attention to detail in document preparation, data entry, and record-keeping.

• Ability to handle sensitive information with discretion.

• Knowledge of local language, and any additional languages.

• Detailed knowledge of computer systems.

• Proven track record in hotel of similar standard in similar capacity.

Compensation

Competitive compensation structure based on base salary plus program-based earnings. Further details will be discussed during the interview process.