Agile Methodologies, Systems Analysis, Business Analysis, Data modeling techniques

crm integration , voice recording , Apis, Ivr, Uat, User Stories, Sdlc, Business Requirement Analysis, System Analysis, use cases, system integration, Cti, Functional Requirements, Sit, ACD, Contact Center platforms, process flows, acceptance criteria, Data Mapping, Project Implementation, Reporting, Call Routing, Agent Desktop

Tableau, Sql, Ml, Scrum, Agile, Jira, Power Bi, AWS, Azure, Confluence, Gcp, Ai, data-driven projects

Forward Deployed Engineering (FDE) principles, Jira, Sdlc, Figma, Confluence, Agile, Prompting techniques, AI-assisted tools, Claude, ChatGPT, Microsoft Copilot, Gemini, Miro

Unit Testing, Software Development, Functional Specifications, Integration Testing, Api, Sql, Technical Documentation, end-to-end testing, Data Analysis, Data Mapping

Solution Design, Agile, Requirements Gathering, Sdlc, Hybrid delivery methodologies, Process Analysis, Project Management, Business Analysis, Stakeholder Management

User Stories, Fsd, Brd, functional specifications documents, Process flows, Agile delivery methodologies, Business Analysis, project management