The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
About The Role
We are looking for an entrepreneurial, ambitious, personable and business-savvy Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Manager works closely with the Area Manager, Assistant Country Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.
Duties and Responsibilities
Member Experience and Community
- Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
- Identify and solve member-related issues to help foster a collaborative community
- Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
- Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend
Business Development, Retention and Sales
- Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
- Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
- Notify, manage and work alongside internal teams to ensure a high retention rate of current members
- Develop strategies to drive sales, increase revenue and interest for your location
- Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
Finance and Administration
- Obtain and analyse P&L reports, and conduct variance analysis when required
- Prepare monthly Manager's Report and share with relevant stakeholders internally
- Prepare monthly invoices and work collaboratively with the Finance Team
Building Operations and Management
- Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
- Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
- Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
- Make suggestions to the Projects team regarding maintenance and improvements of the space
- Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth
Team Management and Development
- Manage, inspire, support and guide your team to achieve goals
- Identify knowledge gaps, and train and/or arrange training with People Team when necessary
- Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
- Hold one-on-one meetings with the People Team to track your team members individual performance on a monthly or quarterly basis
- Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes
Requirements
- Three to Five years experience in a customer-facing leadership position, ideally within sales and events
- Personable with strong verbal and written communication
- Exceptionally organised with the ability to multitask
- Thrives under pressure and solution-oriented
- University Degree is an advantage
- Proficient in basic computer skills
- Good business acumen
- Prior experience in coworking, real estate, or startup business would be an advantage
- Fluent in Englishand Thai
Critical competencies for success:
It's all about the people! Working as a Location Manager means always being in tune with people's needs and always having a customer-centric mindset. You're meant for this role if you:
- are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
- are great at multitasking
- a natural-born charmer who is persuasive, logical and is able to think outside the box!
- an efficient communicator who is fearless when it comes to speaking up and making your voice heard even with your superiors
- are able to translate trends into actionable ways that anticipate customer and market needs
- familiar with the startup ecosystem and up-to-date on daily happenings in your city
Benefits
- Competitive salary reflective of your growth
- Variety of discounts across our growing industry partners
- A comprehensive training academy to support your growth and longevity with us
- Education allowance to support external training
- A fun, dynamic working environment, working with a diverse, world-class team
- Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
- An extra day of leave to celebrate your birthday
- An annual dedicated day to volunteer at a charity of your choice
- Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
