Assistant Manager Human Resources

LUMA's mission is to ensure our members live healthier, longer lives by providing them brilliantly simple insurance plans. We provide a range of simple, smart policies to global residents, expatriates, local nationals and groups of all sizes. At LUMA, we continuously adopt new innovations to make insurance easy to understand and easy to use.

The HR Assistant Manager is responsible for leading end-to-end HR operations in Thailand and coordinating regional HR activities across Myanmar, Cambodia, and Vietnam. The role also oversees office administration, supervises administrative support staff, and drives improvements in HR processes to ensure efficient operations and a positive employee experience.

Responsibilities

Talent Acquisition & Employee Lifecycle

• End-to-End Recruitment: Lead full-lifecycle recruitment for corporate and specialized positions, partnering with hiring managers to identify workforce requirements, define candidate profiles, and ensure effective hiring decisions.
• Onboarding & Employee Lifecycle: Manage onboarding, probation, internal transfers, and offboarding processes, ensuring a smooth employee experience and consistent HR practices throughout the employee lifecycle.
• Learning & Development: Coordinate internal training and employee development initiatives, working with department managers to identify learning needs and evaluate program effectiveness.

Payroll, Compensation & HR Compliance

• Payroll Management: Manage end-to-end Thailand payroll, including salary calculations, statutory deductions, and tax reporting, while coordinating regional payroll with local providers in Vietnam, Cambodia, and Myanmar to ensure accuracy and compliance.
• Compensation & Benefits Administration: Manage employee benefits, including group health insurance, provident fund, social security, and other statutory or company-provided benefits, while supporting compensation reviews and related HR initiatives.
• HR Policies & Compliance: Ensure HR operations comply with applicable labor laws and company policies. Review, recommend, and implement improvements to HR policies, procedures, and employment practices.

Employee Engagement, Performance & Relations

• Internal Communications & Engagement: Plan and execute creative internal communication campaigns, employee engagement programs, and team-building initiatives using digital media tools (e.g., Canva, CapCut) to strengthen workplace culture.
• Performance Management: Lead the coordination and implementation of performance evaluation processes, including probation reviews, annual assessments, and performance improvement plans, ensuring alignment with organizational objectives.
• Employee Relations & HR Advisory: Serve as the primary HR contact for employees and managers, proactively addressing workplace concerns, providing practical HR guidance, and escalating sensitive matters when appropriate.

Administrative Operations & Team Leadership

• Administrative Leadership & Team Development: Supervise and coach administrative staff, ensuring effective daily operations while progressively developing their HR capabilities through delegation, training, and knowledge sharing.
• Expat Mobility & BOI Compliance: Oversee expatriate visa and work permit applications, renewals, and related documentation through applicable immigration and BOI processes, ensuring compliance with relevant requirements.
• Vendor & Facility Management: Oversee office administration, facility maintenance, vendor coordination, executive support, and corporate travel arrangements managed by the administrative team to ensure operational continuity.

Qualifications

• Experience: A minimum of 3 years of progressive experience in an HR Generalist role, with a strong background in end-to-end HR operations, recruitment, payroll, compensation & benefits, employee relations, and HR compliance.
• HR Knowledge: Good understanding of Thai labor laws, employment regulations, and HR best practices, with the ability to apply them effectively in daily operations.
• Independent & Accountable: Proven ability to translate agreed-upon strategies into actionable plans and execute independently, taking full ownership of HR functions and delivering results with minimal supervision.
• Organized & Detail-Oriented: Strong organizational and multitasking skills with excellent attention to detail, ensuring accuracy, efficiency, and timely execution of HR processes.
• Communication & Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with employees and management at all levels. Good command of English is preferred.

Benefits

• Competitive salary and benefits package
• 12 days of annual leave
• Social Security
• Provident Fund
• Group Health Insurance