Job Summary
Assistant Manager, Sales supports airline cargo sales and end-to-end cargo solutions for scheduled and charter flights, driving revenue growth from new and existing customers. The role manages key customer relationships, oversees bookings and space coordination, ensures regulatory and operational compliance, and works closely with internal teams and external partners to deliver seamless cargo services and support business growth.
Description :
Commercial & Revenue Ownership:
- Acquire new airline cargo customers and grow revenue from existing accounts to achieve assigned sales, volume, and yield targets
- Enhance revenue from new customers and increase penetration with existing customers
- Own a portfolio of key cargo accounts and be fully accountable for commercial performance
- Develop and execute sales strategies by route, customer segment, and capacity availability
- Proactively sell priority products, guaranteed space, special cargo, and charter solutions to maximize yield
Customer & Market Development:
- Build and maintain strong relationships with freight forwarders, shippers, and key logistics partners
- Identify new trade lanes, industries, and customer opportunities to expand cargo revenue
- Lead commercial negotiations including pricing, space commitments, and service agreements
Capacity, Booking & Space Control:
- Lead space allocation and booking decisions to balance customer demand, yield, and operational constraints
- Work with cargo operations and network teams to optimize load factors and flight utilization
- Support charter cargo planning including customer sourcing, pricing, and space commitments
Operational & Regulatory Oversight:
- Ensure all shipments comply with Dangerous Goods Regulations (DGR), airline policies, and packaging standards
- Oversee export documentation and customs coordination in collaboration with customers and ground handlers
- Act as the commercial escalation point for shipment issues, delays, or service failures
Reporting & Performance Management:
- Review and validate cargo sales and revenue reports to ensure accurate billing and freight charge collection
- Monitor customer, route, and product performance and take corrective actions where needed
Others:
- Perform other commercial and business-related tasks as assigned by management
Requirements
- Experienced in airline cargo, air freight, logistics, or cargo sales with focus on revenue growth
- Proven sales or account management experience, including key customer management
- Knowledge of air freight services, cargo solutions, and airline cargo operations
- Understanding of proper packaging standards and Dangerous Goods Regulations (DGR)
- Basic knowledge of customs clearance processes and export documentation
- Strong coordination and problem-solving skills with proactive mindset
- Ability to work in a fast-paced, collaborative airline environment
- Good communication skills in Thai and English
- Proficient in Microsoft Office applications
- Ability to travel as per required
