Assistant Restaurant Manager

Company Description COCA Holding International Co., Ltd. is a long-established food and hospitality group dedicated to quality, innovation, and memorable guest experiences. With more than 60 years of heritage, the company has grown from local roots in Asia to an international presence. COCA focuses on developing its people, nurturing customer relationships, and contributing positively to the communities it serves. Team members join a culture that values collaboration, continuous improvement, and service excellence.

Role Description The Assistant Restaurant Manager is a full-time, on-site role based in Bangkok at Mango Tree. This position supports day-to-day restaurant operations, including supervising staff, coordinating shifts, and maintaining service standards. The role involves monitoring customer satisfaction, resolving service issues, and ensuring that food and beverage quality meets brand expectations. The Assistant Restaurant Manager assists with staff training, hiring support, and performance coaching, while overseeing cleanliness, safety, and compliance with company policies. The role also includes managing cash handling procedures, supporting stock and inventory control, and working closely with the Restaurant Manager to achieve revenue and cost targets.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback and build repeat business.
• Effective Communication skills for coordinating with team members, management, and guests in a fast-paced environment in THAI AND ENGLISH
• Experience in Food & Beverage operations, including knowledge of menu items, food safety, and presentation standards.
• Exposure to Hiring processes, such as interviewing, onboarding, and supporting staff development.
• Previous supervisory or junior management experience in restaurants, hotels, or related hospitality settings.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by restaurant operations.
• Strong organizational and problem-solving skills, with attention to detail and a hands-on approach.
• Diploma or degree in Hospitality Management or a related field is an advantage; equivalent experience is also valued.
• Proficiency in Thai; English communication skills are an asset in an international customer environment.