Community Operations Specialist - Mongolia Market

TDCX, headquartered in Singapore, delivers transformative digital customer experience (CX) solutions to support global and disruptive brands in customer acquisition, loyalty building, and online community protection. With expertise in key industries such as fintech, gaming, technology, and e-commerce, TDCX leverages technology, human intelligence, and its presence across Asia and beyond to empower clients to achieve growth. Guided by a sense of corporate responsibility, TDCX is committed to positively impacting its employees, communities, and the environment. Employing over 19,000 individuals across 34 campuses worldwide, TDCX operates in diverse regions including Brazil, Malaysia, South Korea, Thailand, and Vietnam.

This is a full-time, on-site role located in Bangkok City, Thailand, for a Community Operations Specialist supporting the Mongolia Market. The role involves fostering community engagement, managing relationships within the user community, handling user queries, addressing concerns, and ensuring a positive experience for platform users. The specialist will also work closely with internal teams to enhance community operations and ensure alignment with company standards and objectives.

• Demonstrated proficiency in Community Management, Community Engagement, and fostering relationships within diverse user groups
• Strong Interpersonal Skills and effective Communication abilities, both verbal and written
• Experience in providing exceptional Customer Service and resolving user concerns with professionalism
• Background in working within culturally diverse teams or familiarity with the Mongolian market is preferred
• Ability to work on-site in Bangkok City, Thailand, with a flexible and solutions-oriented mindset
• Proficiency in Mongolian language is required; additional language skills are a plus
• Bachelor's degree or equivalent work experience in related fields