About Evolve MMA
Evolve MMA is Asia's leading martial-arts academy, offering world-class training in Muay Thai, Brazilian Jiu-Jitsu (BJJ), MMA and more. With our expansion into Bangkok, we are seeking a proactive and dependable Fitness Operations Executive to support the daily gym operations and ensure a seamless member experience. You will be the on-ground operations support lead in Bangkok, working closely with our HQ team in Singapore and local team leads.
Responsibilities:
- Represent Evolve MMA's brand with professionalism and deep knowledge of our programs, services, and values when engaging potential or existing members.
- Deliver front-line customer service excellence, assisting members with inquiries, class bookings, check-ins, and payments.
- Coordinate between departments (front desk, instructors, maintenance, and HQ Singapore) to ensure the academy's daily operations run smoothly.
- Uphold the highest standards of cleanliness, service quality, and safety across all facilities, including training areas, retail, and common spaces.
- Assist with administrative tasks, including data entry, filing, member records, and reporting as assigned by the Operations Manager.
- Proactively handle member issues or service tickets through Evolve's internal systems, ensuring timely follow-up and resolution.
- Investigate and support membership-related matters, including coordination with finance on payment or billing issues.
- Support class scheduling, special events, and promotional activities, ensuring smooth execution and alignment with HQ standards.
- Exercise strong multi-tasking and time-management skills when managing multiple operational systems and daily priorities.
- Contribute to a positive and team-focused environment that reflects Evolve MMA's culture and service excellence.
Requirements:
- Fluent Thai and basic English communication (spoken & written).
- 1–2 years of experience in fitness operations, hospitality, or retail customer service.
- Friendly, responsible, and highly service-minded.
- Organized and detail-oriented with a proactive, can-do attitude.
- Comfortable working shifts, weekends, and public holidays.
- Passion for fitness, martial arts, or sports is an advantage.
Perks:
- Complimentary martial arts training at Evolve MMA Bangkok.
- Opportunity for career progression into Operations Manager level within a regional fitness brand.
- Energetic, premium and growth-oriented working environment.
