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Customer Service Executive
storefriendly mgmt pte. ltd.

Customer Service Executive

storefriendly mgmt pte. ltd.
1-3 Years
SGD 2,200 - 3,000 per month
  • Posted 23 days ago
  • Be among the first 10 applicants

Job Description

STOREFRIENDLY GROUP

  • leading provider of self-storage and related services in Singapore
  • offering customers clean, secured, 24/7 access convenience and climate controlled short and long term self-storage solutions
  • multiple branches
  • the Group just acquired the 6th building for further expansion

Join Storefriendly Group as a CUSTOMER SERVICE EXECUTIVE to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.


Responsibilities

  • Handling on-site viewings: Assessing customers storage needs and recommending suitable storage units, services, or merchandise.
  • Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales.
  • Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
  • Inventory & Asset Control: Stock requisition and organization of merchandise and marketing materials.
  • Site Management and Maintenance: cooperate and/or coordinate with relevant departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems.
  • Administrative Support: Maintaining accurate records of interactions, sales and inventory.


Preferred competencies and qualifications

  • Active Listening & Empathy: Understand both verbal and non-verbal cues to understand customer needs.
  • Critical Thinking & Adaptability: Prioritize urgent tasks over routine administrative tasks especially during high-traffic periods.
  • Willingness to Learn: To better understanding of the products, services and systems.
  • Personality and Professional Presentation: Cheerful and friendly as brand ambassador of the STOREFRIENDLY Group.
  • Qualifications and Experience: At least GCE N or O Level and 1 year of work experience (preferably in sales or customer service roles).


Working Hours

5 days work week, Sunday and Public Holiday off
Monday - Saturday 0900 - 1830 or 1030 - 2000 with 1 rotational day off

Work Location

  • West and Central - Jurong East, Clementi, Leng Kee or Bukit Merah
  • East - Hougang, Paya Lebar, Ubi or Bedok

Benefits

  • Training (internal, OJT, external and mentorship)
  • Attractive Incentives based on branch achievements
  • 14-18 days annual leave
  • Annual Performance Bonus and Increments
  • Good career progression

Please submit your resume with contact details, expected salary and earliest availability.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

Key Skills

Administrative Support
Problem-solving

Site Management and Maintenance

Transaction Processing

Inventory Asset Control

Last Updated: 30-08-2026 06:15:19 AM

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