Customer Service Manager

Responsibilities

• Lead and develop the Customer Service team, ensuring strong performance and customer focus
• Oversee order management to ensure timely, accurate processing and delivery
• Manage customer interactions - escalations and critical issues
• Monitor KPIs, drive forecast accuracy and support planning activities
• Collaborate cross-functionally to ensure smooth operations and customer satisfaction
• Maintain accurate customer data and ensure compliance with internal processes
• Support audits and key customer interactions as required

Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience in customer service or sales support ideally in industrial or manufacturing industry
• Excellent communication and problem solving skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Fluent in Thai and English