Welcome to DHL eCommerce!
We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.
At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.
Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.
Responsibilities:
- Handle and solve the incoming customer requests / queries via multiple channels email, Call or Chat and provide appropriate solutions in a timely manners.
- Identify and assess customers need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experie nce.
- Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools.
- Deliver main Customer Service KPIs (Productivity and Quality Target)
- Ensure customer satisfaction and provide professional customer support and follow company's communication procedures and guidelines.
Qualifications:
- Bachelor's Degree in related field
- 1 - 3 years of experience in a Customer Service or Call Center environment is an advantage (Fresh graduate or non - related experience with learning agility is also welcome)
- Good command in both Thai and English
- Proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint
- Able to talk and type simultaneously.
- Good team player with strong communications and interpersonal abilities
- Excellence customer handling and problem-solving skill with service mind
- Ability to work in shift.
Working Hours: Monday - Saturday (08:00 - 20:00)
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