Data Analyst, Collections

About the Role

As a Senior Collection Analyst, you will play a pivotal role in enhancing the effectiveness of our collections operations by analyzing performance data, identifying improvement opportunities, and supporting the implementation of strategies that minimize risk. Your insights and contributions will directly impact the success of the collections team and the organization's financial health. Prepare comprehensive reports on key collection metrics, including flow rates, recovery rates, collection productivity, and other relevant KPIs.

Responsibilities

• Conduct regular performance monitoring and provide actionable insights to optimize daily collection activities.
• Analyze collection trends and patterns to identify risks and areas for improvement.
• Monitor collection performance to promptly identify and address issues or bottlenecks.
• Perform in-depth analyses as needed and present findings to management for follow-up actions.
• Participate in the design and launch of new collection programs, strategies, or process changes.
• Collaborate with cross-functional teams to ensure smooth implementation and alignment of initiatives.
• Partner with the Data Science team to explore advanced analytics and innovative solutions for collection improvement.
• Continuously seek opportunities to enhance processes through data-driven recommendations and collaboration with other departments.

Qualifications

• Minimum of 5 years in collections, credit risk management, or a related analytical role within the financial services sector.
• Proficiency in data analysis tools such as Excel, SQL, Tableau, Python, or R.
• Familiarity with advanced data visualization and reporting techniques is an advantage.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate effectively across teams.
• Demonstrated ability to thrive in a fast-paced and dynamic work environment.
• Efficiency in English communication is a must