Job Purpose
The E-commerce Business Development Director is responsible for driving business growth, acquiring new clients, expanding revenue opportunities, and developing strategic partnerships across e-commerce, social commerce, and digital commerce services.The role leads the end-to-end business development process, from opportunity identification, solution development, proposal preparation, commercial negotiation, and contract closure through to business handover.
Key Responsibilities
- Develop and execute business development strategies aligned with revenue and profitability targets.
- Identify and acquire new clients across e-commerce, social commerce, digital marketing, live commerce, and related services.
- Build relationships with senior decision-makers and strategic business partners.
- Lead client meetings, business pitches, proposal development, pricing, and contract negotiations.
- Translate client requirements into integrated commercial solutions.
- Work closely with Account Management, E-commerce Operations, Marketing, Content, Creative, Live Commerce, Influencer, Finance, and other relevant teams.
- Manage sales pipeline, revenue forecast, conversion rate, deal value, and closing plans.
- Ensure proposed solutions are commercially competitive, operationally feasible, and profitable.
- Identify cross-selling, up-selling, contract renewal, and account expansion opportunities.
- Develop partnerships with platforms, technology providers, agencies, logistics providers, and other ecosystem partners.
- Ensure effective handover of new clients to Account Management and operational teams.
- Monitor market trends, competitors, platform developments, and new business opportunities.
- Lead, coach, and develop the Business Development team.
- Establish business development processes, reporting standards, and commercial governance.
Qualifications
- Bachelor's or Master's degree in Business Administration, Marketing, E-commerce, Digital Business, or a related field.
- At least 10 years of experience in Business Development, Commercial, Sales, E-commerce, Digital Marketing, or related fields.
- At least 5 years of experience in a senior management or leadership role.
- Proven track record in acquiring clients and achieving revenue targets.
- Strong understanding of e-commerce, social commerce, marketplace operations, and digital services.
- Experience in strategic pitching, solution development, pricing, and contract negotiation.
- Strong commercial, financial, presentation, and stakeholder-management skills.
- Good command of written and spoken English.
