Responsibilities
A. Contract & Service Delivery Management
- Ensure full compliance with contract terms, KPIs, SLAs, and operational governance requirements.
- Monitor daily operational performance across transport, warehousing, and value-added services in the LLP network.
- Lead regular operational reviews and performance discussions with customers and internal stakeholders.
- Manage service issues and escalations, ensuring timely resolution and root cause analysis.
B. Customer Relationship Management
- Serve as the primary operational contact for the customer.
- Develop strong, trust-based relationships to drive customer satisfaction and retention.
- Understand customer requirements and proactively identify improvement or value-added opportunities.
- Support renewals, contract expansions, and solution design discussions.
C. Commercial & Financial Management
- Track contract profitability including revenue, cost-to-serve, and budget performance.
- Ensure adherence to pricing structures, billing accuracy, and cost governance.
- Prepare monthly and quarterly financial and operational reports.
- Identify and mitigate commercial risks associated with contract execution.
D. Continuous Improvement & Project Delivery
- Lead or participate in CI initiatives using Lean, Kaizen, or Six Sigma methodologies.
- Drive operational excellence through process re-engineering and digital tools adoption.
- Support the implementation of new solutions, systems, and performance improvement projects.
- Monitor and measure the impact of improvement initiatives.
E. Risk, Compliance & Safety
- Ensure compliance with regulatory requirements, company policies, and safety standards.
- Conduct regular audits and risk assessments for operational activities.
- Champion a safety-first culture within internal and partner operations.
Requirements
- 5-8 years of experience in supply chain, logistics operations, contract management, or 4PL/LLP environments.
- Demonstrated experience in customer-facing roles, operational management, and performance governance.
- Proven track record in continuous improvement, cost optimization, or project delivery.
- Proven and successful experience, demonstrated ability to work effectively across white collar and blue-collar jobs
- Proficiency in WMS, TMS, ERP systems, and logistics visibility platforms.
- Strong skills in Excel, Power BI, or analytics tools for performance monitoring.
- Understanding of P&L, cost-to-serve, budgeting, and commercial finance.
- Familiarity with LLP / 4PL operating models and multi-stakeholder networks.
- Professional and fluent in Thai and good in English communication
