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Lazada

Head of Campaign-General Operations

5-7 Years
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Job Description

Campaign Strategy & Planning

  • Manage the successful design, cross-functional coordination, and execution across multiple stakeholders to deliver Campaign GMV Uplift and Target Achievement
  • Develop overall Campaign Strategy (Platform Campaigns, Category Campaigns, Brand Day) and annual and quarterly campaign calendars aligned with key commercial events (e.g., 11.11, 12.12, New Year, Pay Day, category & Brand mega days).
  • Define campaign objectives, performance metrics, and budgets in collaboration with management and category teams.
  • Design and manage seller investment requirements for campaign participation, including product discounts, seller mechanics (e.g., seller vouchers, flexi combos), and co-funding mechanisms (e.g., Free Shipping, campaign vouchers). Identify optimal hunting channels and solutions to minimize operational workload for both Commercial and seller teams.
  • Lead cross-functional planning to ensure category, creative, CRM, and media teams deliver a unified campaign experience.
  • Campaign Execution & Operations
  • Oversee end-to-end campaign delivery and own campaign delivery and results — from campaign strategy planning and design, opportunity analysis basis performance and demand trends, briefing, operation and supply readiness, and promotional mechanics through to performance tracking and management.
  • Ensure on-time and flawless campaign launches across all channels (website, app, social media, paid ads, affiliate, influencer marketing).
  • Manage campaign operational workflow and ensure all stakeholders meet deadlines.
  • Optimization & Performance Management
  • Monitor campaign KPIs (traffic, conversion plus other engagement KPIs) and analyze intraday and post-campaign reports to optimize and improve performance
  • Identify performance drivers, insights, and improvement areas for future campaigns, lead strategizing and coordinate execution and readiness across commercial, User Incentive and Traffic, BI, Marketing, and other domains
  • Cross-functional Leadership
  • Partner with Regional, Commercial, and Growth teams to ensure campaigns support product and customer acquisition goals – lead own relevant functions including Deal Hunting & Platform/Category Campaign team in readiness preparation
  • Collaborate with tech and product teams to enhance campaign tools, personalization, and automation capabilities.
  • Team Leadership & Development
  • Lead, mentor, and develop a high-performing campaign management team (5 N-1, 50 total)
  • Build a culture of collaboration, innovation, and continuous improvement.
  • Set clear KPIs and drive accountability for execution excellence.

Job Requirements

  • Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
  • 5+ years of experience in campaign management, digital marketing, or e-commerce — with at least 3 years in a leadership role.
  • Proven track record managing large-scale campaigns across multiple channels and platforms.
  • Strong analytical mindset with ability to translate data into actionable insights.
  • Excellent communication and stakeholder management skills.
  • Experience working in fast-paced, high-growth e-commerce environments
  • Proficiency in campaign analytics tools, CRM systems, and digital ad platforms (Google, Meta, TikTok).
  • Proactive attitude with excellent problem-solving abilities.
  • Strong teamwork and communication skills, with the ability to build relationships across diverse backgrounds and cultures.

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About Company

Job ID: 146617623