Head of Wine Operations & Business Development

Are you passionate about wine and ready to lead one of Thailand's most exciting wine retail businesses

We are looking for a Head of Wine Operations & Business Development to lead the growth, operations, and customer experience of our wine business across retail formats and standalone wine cellar concepts. This role combines commercial leadership, retail excellence, team development, and business expansion to strengthen our position as Thailand's premier wine retail destination.

What You'll Do

Lead Retail Excellence

• Drive operational excellence across wine departments and standalone wine cellar stores
• Lead, coach, and develop Sommeliers, Wine Specialists, and store management teams
• Establish and maintain best-in-class service standards and customer experiences
• Ensure excellent merchandising, stock quality, inventory management, and wine presentation
• Partner with merchandising, planogram, and space optimization teams to create engaging wine displays

Own Business Performance

• Take full ownership of the P&L for Tops Wine Cellar standalone formats
• Monitor and optimize sales, profitability, and operational performance
• Conduct regular business reviews and develop improvement initiatives
• Support expansion and new concept development with the Business Development team

Drive Growth & Market Leadership

• Lead wine events, tastings, masterclasses, and customer engagement activities
• Grow Wine Club membership and sales through exceptional experiences and content
• Identify new business opportunities, including online and wholesale channels
• Provide market insights, consumer trends, and category recommendations to buying teams
• Collaborate with marketing and social media teams to strengthen brand presence

Qualifications

• Bachelor's Degree or higher in Business Administration or related fields
• Proven experience in the wine industry, retail, hospitality (HORECA), or luxury beverage sectors
• Strong commercial and operational leadership experience
• Advanced knowledge of wine, consumer preferences, and market trends
• Strong business acumen with a results-driven mindset
• Excellent leadership, coaching, and team development skills
• Strong analytical, negotiation, and decision-making capabilities
• Outstanding communication and stakeholder management skills
• Experience in content creation, events, or customer engagement is a plus
• Fluent in Thai and English