Key Account Manager, Global Chains, Thailand

About Us

Trip.com Group provides travelers worldwide with a comprehensive suite of travel products, services, and content. Listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group aims to become the world's leading online travel brand.

As the Market Manager for Global Chains Business, you are joining one of the most dynamic teams at Trip.com (USA). You will be responsible for managing and expanding the partnership and the relationships with strategic partners with a global reach. 

To succeed in this role, you must demonstrate advanced communication skills to manage across different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.

Key responsibilities include, but are not limited to:

• Promote Trip.com group awareness, global platform business strategy, and one-stop service to existing/new hotel chain partners.
• Coordinate across Trip.com group internal teams, including platform, content team, product team, service team, and marketing team to achieve the account's expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology.
• Establish the relationship with key stakeholders in the assigned accounts (Global Chains), and orchestrate discussions with senior execs around their business needs.
• Be able to lead the accounts and drive mutual performance objectives, annual targets, and milestones globally.
• In addition to full account management, including performance tracking, production optimization, workshop conducting, and issue-solving.
• Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners.
• Initiate, develop, and manage mutually beneficial relationships with chains and all the other stakeholders.
• Conduct quarterly performance review meetings with the VP, SVP, and C-level in global hotel chain teams in different geographical areas to ensure the result in a positive financial contribution.
• Skill to analyze the global chain partner at all different levels, from Global to regional, and from the local to the hotel level.

Key Requirements:

• 5+ years of working experience in relevant roles in a Strategic or Key Account Management position (preferably working in the OTA/hospitality/travel industry).
• Bachelor's Degree or above.
• Strong negotiation and influencing skills.
• Strong problem-solving skills with a logical mindset.
• Ability to demonstrate professional presentation.
• Ability to adjust different communication methods depending on the stakeholders.
• Strong knowledge of the travel industry and channel distribution.
• Result and Data-driven with strong analytical skills.
• Hungry for success but humble.
• Fluent in Excel, PowerPoint, and any other related software to help with day-to-day operations.
• Fluent in English speaking and writing.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!