Key Account Manager

Key Responsibilities:

• Developing and implementing comprehensive account strategies tailored to meet Lotus's business objectives and drive mutual growth
• Managing day-to-day relationships with key stakeholders at 7-11, including senior management, merchandising, and operations teams
• Negotiating and managing commercial agreements, pricing, promotional activities, and contract terms to ensure profitability and competitiveness
• Monitoring account performance, analysing sales data, and providing regular performance reports to senior leadership
• Identifying opportunities for product range expansion, new launches, and promotional initiatives within the Lotus channel
• Collaborating with internal teams including marketing, sales, logistics, and supply chain to ensure seamless execution of account initiatives
• Managing order fulfilment, product availability, and stock levels to maximise sales and customer satisfaction
• Conducting regular account reviews and business planning sessions with Lotus to align on objectives and forecast demand
• Building and maintaining strong relationships with 7-11 category managers and procurement teams
• Resolving issues and conflicts promptly whilst maintaining professional and collaborative working relationships

Job Requirements:

• Minimum 3-5 years of experience in key account management, preferably within the food and beverage, FMCG, 7-11 or retail sector
• Proven track record of successfully managing large-scale retail accounts and driving revenue growth
• Prior experience working with major retail chains or hypermarkets is highly desirable
• Strong commercial and negotiation skills with the ability to close deals and manage complex pricing discussions