About Us:
Lazada Logistics is a leading logistics provider in Southeast Asia, committed to enhancing e-commerce logistics through innovative solutions and efficient operations. We are dedicated to optimizing our logistics processes and delivering exceptional service across the region. Join us and be part of a team that is transforming the logistics landscape in Thailand and SEA.
Role Summary
The PMI Manager will play a critical role in driving performance excellence and cost efficiency across Lazada Express Thailand. This role combines data-driven insights with business P&L deep dives, ensuring both operational efficiency and commercial alignment across the entire logistics network.
The PMI Manager will partner closely with Network Ops, Last Mile Ops, Partnerships, Finance, and Logistics Commercial teams to identify performance gaps, drive improvement actions, and strengthen governance across 3PL partners, claims/loss management, customer promise, and shipping fee structures. In addition, this role will provide market intelligence and competitor benchmarking to ensure LEX remains competitive in the fast-changing logistics landscape.
Key Responsibilities
1. Performance Management & Analytics
- Lead monthly/weekly performance deep dives (first mile, sortation, linehaul, last mile).
- Build and maintain KPI dashboards, variance analysis, and root cause reviews.
- Translate data into actionable insights for senior leadership.
2. P&L Deep Dive & Cost Analysis
- Conduct CPP (Cost per Parcel) and RPP (Revenue per Parcel) deep dives at network level.
- Support EBIT bridge analysis with Finance Business Partner (FBP).
- Provide scenario and sensitivity analysis to assess cost/revenue impact of operational changes.
3. 3PL Performance Management
- Monitor and review 3PL SLA compliance across the network.
- Work with Partnerships team to identify underperforming subcontractors and recommend improvement/exit plans.
- Develop scorecards and review cadence for 3PL governance.
4. Claims & Loss Management
- Oversee parcel claims, loss, and damage analysis across the network.
- Identify root causes and design corrective actions in collaboration with Ops and HSSE.
- Ensure claims/losses are reflected in P&L tracking and partner discussions.
5. Customer Promise & Priority Delivery
- Monitor adherence to customer promise SLAs (standard delivery, priority, same-day).
- Provide insights on promise slippage and partner with Ops to implement fixes.
- Support new service launches (e.g., priority delivery, scheduled delivery).
6. Shipping Fee & Rate Card Analysis
- Lead analysis of shipping fee rate cards across Lazada Platform, 3PV (Third Party Volume), FBL (Fulfilled by Lazada), and MCL (Multi-Channel Logistics).
- Partner with commercial & finance teams to review competitiveness vs cost-to-serve.
- Provide recommendations for rate adjustments, promotions, and subsidy impacts.
7. Market & Competitor Insights
- Conduct industry outlook and market intelligence to identify external trends impacting logistics.
- Perform competitor benchmarking (pricing, service models, cost structure).
- Provide insights to guide Lazada's strategic positioning in SEA logistics.
Qualifications
- Bachelor's degree or higher in Business, Finance, Industrial Engineering, Supply Chain, or related field.
- 58 years of experience in data analytics, performance management, finance, or logistics operations.
- Strong understanding of P&L, CPP/RPP, cost-to-serve, and logistics economics.
- Hands-on experience with SQL
- Excellent communication skills with ability to present insights to senior leadership.
- Strong problem-solving mindset with ability to balance operational detail and strategic view.
- Experience in 3PL governance, claims/loss analysis, or market research is a plus.
- Languages: Fluent in English and Thai.
