Merchant Growth Manager

Opportunity Summary

We are looking for a Merchant Growth Manager (work at Atome Financial:

https://www.advancegroup.com/business-units/atome-financial/atome) to own a full merchant relationship, from deepening partnerships with our existing merchants to bringing new merchant partners onto the platform.

This role sits at the center of our merchant ecosystem: most of your time will go into growing and retaining the merchants already on our platform, while a smaller but important part of your role involves identifying and closing new merchant partnerships when opportunities arise.

What You'll Do

• Build and maintain strong relationships with assigned merchant partners, acting as their key point of contact for growth, support, and issue resolution.
• Track merchant performance and provide insights or recommendations to improve results, using data to guide account and growth decisions.
• Identify opportunities to increase adoption, transaction volume, and platform feature usage within your merchant portfolio.
• Work with internal teams (marketing, operations, product, tech) to resolve merchant issues, run campaigns, and improve merchant satisfaction.
• Conduct periodic check-ins with merchants to gather feedback and identify improvement or expansion opportunities.
• Source new merchant opportunities through both inbound leads and proactive outbound outreach, including brand and enterprise-tier prospects.
• Identify, pitch, and help close new merchant partnerships when acquisition priorities arise.
• Negotiate commercial terms and coordinate agreement execution with internal stakeholders for new deals.
• Conduct sales meetings, presentations, and product demonstrations to showcase platform value to prospective merchants.
• Ensure new merchants are smoothly onboarded, then transition them into ongoing account management for long-term success.
• Represent the company at industry events or forums when relevant to build market presence and generate leads.
• Other initiatives that contribute to overall company growth.

Qualifications

• 5+ years of experience in account management, business development, or partnerships, ideally in e-commerce, payments, or fintech.
• Demonstrable track record of building and maintaining partnerships with well-known or high-profile merchants and brands.
• Strong relationship-building skills with the ability to influence merchant decision-making at senior levels.
• Comfortable balancing day-to-day account management with deal-closing responsibilities for new partnerships.
• Analytical mindset, with the ability to interpret merchant performance data and propose action.
• Excellent communication, negotiation, and interpersonal skills, including experience presenting to and engaging C-suite stakeholders.
• Familiarity with payment flows, loyalty programs, or co-marketing mechanics is a plus.