Operations Performance Control Tower (SPX Express)
Operations Performance Control Tower (SPX Express)
SPX ExpressFresher
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Job Description
Job Description
- KPI Control: Manage 3SOC, 6RC, SOC4 (growth 2025), New NERC Yasothorn
- Ops Dashboard: Check-in, gap analysis, alignment with SOC/RC Leads & Cross Mile
- Expansion: Follow up MM Ops for new hubs/RCs
- Improvement: Drive SOC/RC initiatives, SLA improvement, project execution
- Data & Insights: Rec Ops data investigation & weekly [SPX Ops x Opx] MM meeting updates
- BI/Product: Collaborate for system enhancement & new feature implementation
- Quality Control: Loss dispute follow-up, recovery coordination, SLA monitoring
- Loss Analysis: Track SOC/RC loss, TP loss with LH, % loss, stuck/lost trends
- Process Control: Miss-sort resolution, AWB sort code update requests
- Training: Lead rollout & training on new product features
- Bachelor's degree in business administration, operation management, logistic management is plus
- Experience in team management.
- Experienced of Ecommerce SLA
- Strong Analysis to deep dive in detail and hypothesis for root cause
- Strong Leadership as KPI controller
- Strong Communication and follow up skill
- Work under pressure, short timeline
More Info
Key Skills
About Company
Skills:
KPI control, E-commerce SLA, Cost Optimization