Principal Engineer

Principal Engineer

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is looking for a Principal Engineer to be part of Identity, Profile and Customer Products in Bangalore. It's an exciting growth opportunity for Intuit to provide foundational building blocks and platforms that unleashes developers innovation to create awesome products that delight our customers. This position focuses specifically on building and operating Profile services and components. These are critical to Intuit and need to be highly available and massively scale.

Responsibilities

• Designing, architecting solutions within best business operations practices and support operational standards and capabilities for individual software products or connected services
• Works on problems of high to moderate scope and complexity where analysis of situations or data requires a review of multiple factors of the overall product or service
• Reviews product requirements and architecture to understand and implement operational standards and capabilities
• Builds effective internal and external relationships that are essential to delivering an always-on software product or service.
• Analyse and synthesizes a variety of inputs to drives the end-to-end incident management process for multiple offerings
• Developing and driving incident management processes, playbooks and stakeholder communication mechanisms
• Driving root cause analysis (RCA) and risk management processes
• Driving ongoing improvements and efficiencies in operational practices, tools & processes at BU and Intuit-wide
• Work cross-functionally with various Intuit teams including: product management, QA/QE, various product lines, and/or business units to drive forward results.
• Demonstrate passion for developing well architected, elegant, web and/or mobile apps.
• Experience with Agile Development, SCRUM, or Extreme Programming methodologies.

Qualifications

• MS/BS in computer science with equivalent work experience.
• 12+ year's experience in managing applications at scale in AWS cloud. Experience on Kubernetes, Docker, Native AWS application
• Good automation experience using Python/Ruby/Go/Java. Hands on coding experience with one of these languages a must.
• Experience with one or monitoring tools. Wavefront/Splunk/AppDynamics/CloudWatch, Telegraph, etc. Need to be good in monitoring requirements and its implementation.
• Familiarity with CICD solutions like Spinnaker, CodePipeline is a plus.
• Familiarity with Configuration Management software's like Chef/Puppet/SALT/Ansible is a plus.
• Incident management reports, including initial problem analysis, management status, resolution, and follow up defect reporting
• Technical documentation on supported applications & operational tools
• Configuration of monitoring agents at the software layer, and the development of meaningful alerts and the escalation procedures
• Responses to monitoring alerts according to defined playbooks and procedures
• Participation in Root Cause Analysis (RCA) processes
• Implementation of business operations standards
• Management of application deployment processes
• Management of RCA processes for a specific application
• Implementation of improved operational processes
• Strong leadership experience: Leading meetings, presenting, technical go to person, and cross-functional leader.
• Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.
• Business Acumen - strategic thinking & strategy development.
• Building strong teams - set and evangelize vision, facilitative leadership, attract and retain key talent.