Main Objectives for Sale Manager (Freight and Express Product)
As a sales Manager, you will be responsible for driving sales performance and strategic execution in Thailand. You will lead a high-performing team, optimize customer relationships, and implement market-driven strategies to exceed sales targets and business objectives. Additionally, you will ensure the highest quality standards in all aspects of operations, from customer interactions to internal processes, and foster a culture of continuous improvement to enhance both service delivery and team performance.
Function and duties
- Leadership & Coaching:
- Coach and steer the Team to achieve set targets, ensuring they are aligned with overall sales goals.
- Evaluate and monitor the performance of Area sales Executive and provide feedback and coaching to improve team execution.
- Provide leadership in identifying new opportunities within the team and assist with performance management as per the Sales Process.
- Sales Strategy & Performance:
- Ensure consistent quality delivery in interactions with customers and meet or exceed targets for both new business and customer retention.
- Build and maintain a strong, loyal customer base by understanding their needs and aligning them with Aramex's offerings.
- Conduct regular meetings with the Head of Sales, to discuss customer performance and key actions needed.
- Continuously improve customer portfolios by securing new accounts and removing underperforming accounts.
- Prepare and present volume reports and accurate forecasts to the management team.
- Market Analysis & Feedback:
- Provide feedback on market conditions, competitor activities, rates, and any relevant information to stakeholders.
- Stay informed on emerging market trends, new product developments, and competitive strategies.
- Participate selectively in Trade discussions, focusing on tender guidance, special market rates, and negotiations.
- Customer Interaction & Sales Coordination:
- Conduct visits to customers, report and follow up on these visits to ensure continuous engagement.
- Ensure adherence to the Push-Pull principle as outlined in the Steering concept for customer and sales coordination.
- Collaborate with Sales Coordination to ensure seamless communication, especially regarding pricing and handover to Customer Service.
- Collaboration with Stakeholders:
- Ensure that the right segmented specialists are assigned to the market and ensure continuous alignment across teams.
Qualifications and Technical Job Requirements
- Bachelor's degree in a relevant field.
- A minimum of 3-5 years of relevant sales Manager in the Logistic Supply Chain industry.
- Proven ability in leading, motivating and managing a team of at least 3 people. Ability to work effectively in a team environment, with excellent interpersonal skills.
- Proficient in English and Thai both written and spoken.
- Advanced negotiation, decision-making, and presentation skills; confident and approachable when interacting with others.
- Self-starter with a proactive, resourceful, and responsive attitude.
- Strong analytical skills with the ability to assess complex situations and make informed decisions.
- Comprehensive knowledge of user application systems such as Salesforce, and MS Office.
Success Criteria for Position
- Strong leadership, Maturity and coaching skills to drive team performance and exceed sales targets.
- Experienced in sales strategy, building customer loyalty, and providing accurate sales forecasts and be capable of analyzing market trends, feedback.
- Effective collaboration with stakeholders
- Excellent negotiation, presentation, and communication skills
