Senior Account Manager

Job Summary:

The Senior Account Manager leads client relationships and oversees delivery across briefs, creative development, vendor production and final delivery. The role guides the Account Management team, resolves escalations and ensures projects meet agreed quality, cost and timing requirements. The Senior Account Manager is accountable for commercial control across the account, including estimates, purchase orders, scope changes, delivery evidence, reconciliation and timely billing.

Responsibilities:

• Oversee end-to-end delivery of projects and campaigns, from client brief and creative development through production and delivery; set priorities and ensure teams meet agreed specifications, quality and timelines.
• Lead relationships with client brand teams and procurement, understand their needs, provide informed recommendations and act as the senior day-to-day escalation point.
• Ensure briefs to creative teams are clear on scope, deliverables, timing and budget; review feedback, approvals and handovers before production.
• Guide vendor sourcing for print, POSM and premium items; oversee supplier competitiveness, production quality, specifications, costs and delivery performance.
• Review estimates and supplier quotations, ensure client approval and purchase orders are secured before work starts, and oversee vendor purchase orders under agreed controls.
• Own account financial performance, including budgets, forecasts, profitability and timely decisions on scope changes, overruns and requests for free-of-charge work.
• Oversee project delivery records and vendor proof of delivery; ensure estimates, client and vendor purchase orders, vendor invoices and actual costs are reconciled before billing.
• Ensure complete, accurate and timely client billing; review outstanding jobs, purchase orders, documents, invoices and payments, and resolve material discrepancies.
• Use Tag's account tools and consolidated job trackers to monitor project status, quoted versus actual hours and costs, aged items and financial exposure.
• Review service KPIs and client satisfaction; resolve recurring issues with the team.
• Resolve material client and supplier issues, escalating significant risks to the Account Director.
• Coach and support Account Managers and Account Executives, coordinate workload and maintain clear ownership of jobs, handovers and follow-up actions.
• Work with cross-market colleagues and central support teams to coordinate multi-country campaigns and consistent account delivery.
• Identify opportunities to improve workflows, add value and expand services within the client partnership.

Required Knowledge, Skills and Experience:

• Educated to degree level or equivalent.
• 6+ years of relevant experience in an agency, client-side marketing or trade marketing role, including account or project leadership.
• Working knowledge of print and POSM production, digital creative workflows and supplier management.
• Experience with FMCG or another high-volume brand environment is beneficial.
• Strong commercial judgement across estimates, purchase orders, budgets, project reconciliation and billing.
• Confident in leading client discussions, resolving escalations and coaching account team members.
• Strong written and spoken communication in English and Thai.
• Highly organised and able to manage multiple fast-moving projects and stakeholders.

The Senior Account Manager uses initiative and sound judgement, remains focused under pressure and takes ownership of client service, team performance and commercial outcomes.

Due to high volume of applicants, only relevant shortlisted candidates will be contacted.