Senior Key Account Supervisor

Job Overview

Responsible for managing and developing B2B sales business by building strong relationships with key customers, developing new business opportunities, and expanding existing accounts in line with the company's sales and business growth objectives. The role will also coordinate with relevant internal departments to ensure smooth sales operations and customer service, while supporting and guiding the sales team to achieve sustainable business growth.

Responsibilities

• Manage and develop relationships with key B2B customers and strategic accounts.
• Identify customer needs and provide appropriate product solutions and recommendations.
• Develop new business opportunities and expand existing customer accounts to achieve sales and business growth objectives.
• Lead sales activities including preparing quotations, negotiating pricing and commercial terms, and closing sales.
• Monitor market trends, customer demand, and competitor activities to identify potential business opportunities.
• Develop and maintain strong, long-term relationships with customers and key stakeholders.
• Coordinate with internal departments, including Supply Chain, Logistics, QA, R&D, and Finance, to ensure smooth order fulfillment and customer service.
• Support customers with product specifications, documentation, and other technical or commercial information.
• Monitor sales performance, customer development, and market opportunities, and provide regular updates to management.
• Support and guide sales team members in customer management, sales activities, and business development.
• Take initiative in developing new products, solutions, and business opportunities in line with company objectives.

Qualification

• Approximately 5–7 years of relevant B2B sales experience, preferably in the food, food ingredients, food manufacturing, or related industry.
• Experience in key account management, business development, and customer relationship management.
• Experience in handling B2B customers and managing the full sales cycle from business development to order closing.
• Strong negotiation, communication, and presentation skills.
• Good business acumen with a strong customer and business development mindset.
• Good command of spoken and written English would be an advantage but is not mandatory for this role.
• Self-motivated, proactive, and able to work independently.
• Able to coordinate effectively with cross-functional teams and manage multiple customer requirements.
• Experience in guiding or supervising junior sales team members is preferred.