Technical Support Engineer

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Description

The Corporate IT Matter Subject Expert for Support forms a part of the team of support engineers that focus on Support related matters, within the wider Corporate Support team. The role involves driving the support for internal and external employees in our company managing incidents and request from them, focusing in the end-user devices and projects and initiatives that involves then and monitoring and auditing the internal processes that warranty our quality and standards. Collaborates closely with the rest of the Technology, Corporate IT and IT Operations leads to align on and drive the Corporate IT processes and objectives. The ultimate goal is to deliver the best service to our colleagues in Hotelbeds while fostering a culture of collaboration, accuracy, and continuous improvement within the team.

Accountabilities and responsibilities

• Form a part of the Corporate IT Support teams in the site(s) according to the offer, support in day-to-day activities delivering high-quality results and meeting the service targets.
• Collaborate with his Corporate Systems Lead and other Technology, Corporate IT and IT Operations leads to align on their roadmap and strategy.
• Driving the strategic of Corporate or / and IT Operations initiatives, focusing in the end-user devices and projects and initiatives that involves then meeting the delivery deadlines
• Apply best practices, implement standardized and automated processes, and ensure effective provision of support services, and related monitoring and troubleshooting.
• Provide technical support to troubleshoot and resolve computing services related issues. Act as an escalation point for complex technical challenges, driving timely resolutions and ensuring minimal impact to users.
• Stay updated with industry trends and emerging technologies related to the end-user devices services provided. Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.
• Be a part of a culture of collaboration, innovation, and continuous improvement within the team. Encourage knowledge sharing, promote learning opportunities, and foster an environment that embraces experimentation and creative problem-solving.
• Participate in discussions and decision-making processes regarding the overall corporate IT support.