Agile Methodologies, Systems Analysis, Business Analysis, Data modeling techniques

crm integration , voice recording , Apis, Ivr, Uat, User Stories, Sdlc, Business Requirement Analysis, System Analysis, use cases, system integration, Cti, Functional Requirements, Sit, ACD, Contact Center platforms, process flows, acceptance criteria, Data Mapping, Project Implementation, Reporting, Call Routing, Agent Desktop

Tableau, Sql, Ml, Scrum, Agile, Jira, Power Bi, AWS, Azure, Confluence, Gcp, Ai, data-driven projects

Solution Design, Agile, Requirements Gathering, Sdlc, Hybrid delivery methodologies, Process Analysis, Project Management, Business Analysis, Stakeholder Management

User Stories, Fsd, Brd, functional specifications documents, Process flows, Agile delivery methodologies, Business Analysis, project management

User Stories, Jira, Confluence, Business Analysis frameworks, Process flows, Acceptance Criteria, Salesforce, Microsoft Office Suite

Agile Methodology, Testing, Application Design, IT architecture, Project Management, Business Analysis, IT solution design