Client Advisor

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Roles & Responsibilities

Brand Ambassador:

• Represent Loewe guaranteeing that the Brand image is correctly perceived by clients and implement the brand strategy.
• Help and collaborate with the Store-in-charge coordinating events along with the CRM team supervising the correct implementation of client-telling strategy.

Client-telling:

• Guarantee to the corresponding team that the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) is correctly performed ensuring that the Brand image is properly perceived by customers.
• Ensure that the client-telling is properly implemented in the store, training the teams and keeping track of each sales assistant's client book, focusing on strategic customers.

Operational Management:

• Guarantee the correct implementation of stock processes, ensuring a good product management.
• Work with SIC on controlling and maintaining the Visual Merchandizing of the store, proposing improvement to the VM team to maximize the sales.
• Give support to the SIC elaborating reports in order to establish action plans to achieve the objectives.

Collaboration and Team Management:

• Work with SIC on creating good atmosphere of the store and make sure to have the best human team.
• Work on objectives with the team and keep track giving constant feedback and doing coaching to new staffs.
• Coordinate with the SIC in the implementation of training and tools that help to achieve the objectives by creating a constant learning environment.
• Able to work as a role model to fully support SIC to achieve store sales target and coach new staffs or junior SAs.

Store and Back Office:

• Proficient and accurate use of POS
• Participate in all inventories, cycle counts and merchandize reception - Ensure store functional maintenance.
• Respect stockroom guideline

Requirements:

• Proven experience in driving and exceeding individual goals to become a top performer and key contributor in team results.
• Experience within a similar role in Leather goods and/or Ready to Wear
• A deep interest in Fashion, Art, and Culture
• Experience working within a diverse, dynamic team
• Excels in sharing knowledge, inspiring and coaching others to be their best
• Excels in adapting and connecting with different clients and situations to be a master of client engagement
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work