General Manager, Siam Pan Pacific Bangkok (Pre-Opening)

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Bangkok, Thailand we are looking for a passionate and energetic individual to join us as General Manager in the pre-opening team of Siam Pan Pacific Bangkok.

Job Responsibilities:

The General Manager is responsible to drive the smooth opening of the hotel, directing and leading the daily operations, development and business affairs of the hotel through providing effective leadership to the team members of the Hotel. He / She is also accountable for developing annual and medium-term strategies, objectives and plans to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.

Responsibilities:

Pre-opening

• Work with corporate team to develop and implement a detailed pre-opening plan, timelines, and critical path to opening.
• Ensure smooth recruitment of the hotel team and train all associates in accordance with brand and operational standards.
• Manage pre-opening budgets, ensuring financial controls are in place and expenditure are within budget.
• Manage the purchase of Operating Supplies & Equipment, and other pre-opening inventory in accordance to Brand Standards.
• Ensure all legal, regulatory, health, and safety requirements are met and operating licences are obtained prior to opening.
• Work closely with corporate team to ensure all brand guidelines are met in design, service, and guest experience.
• Collaborate with corporate team to develop pre-opening campaigns and sales strategies.
• Overall responsible for opening the hotel according to the planned timeline.

Strategic planning and implementation

• Responsible for the development and implementation of annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Operations Management

• Overall responsibility of all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel.
• Drives guest satisfaction and maintain high standards through his operational leadership, trend analysis and hands on interaction.
• Drives employee satisfaction and ensure continuous improvement action plan is executed effectively, with a focus on team and succession planning culture.
• Communicates effectively the hotel strategies and situation awareness to all partners: Owner, Management Company and Associates.

Financial Management

• Oversees the timely development and completion of the annual budgets and cash flow forecasts to regularly monitor performance and assume responsibility for its achievement.
• Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines.
• Leading the Management process in proper expenses and cost control with required services and standards and monitoring the performance of all Departments in this process.
• Ensuring compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations.

Asset Management

• Fully understand the Hotel Management Agreements (HMAs) and abide by the HMA to ensure proper management of the property and its operations standards.
• Manages and communicates with the Hotel Owner, in order to maintain good rapport and relationship.
• Strategizes on continual improvements to the Asset that will positively impact the Asset Value and Financial Return and communicates these effectively to concerned partners: Owner and Management Company.

Business Development and Marketing

• Define hotel positioning, target segments and commercial objectives.
• Proven track record of GOP achievement through Revenue Growth.
• Ability to Profit Engineer when market situation demands while ensuring safety measures are taken to prevent long term negative implications.
• Understanding of updated local and national markets and ability to lead strategic initiatives to maximise revenues in any given situation.

People & Culture

• Ensure compliance with local labour law, tax registration, social security and work permit processes for expatriate associates.
• Develop the human capital to ensure ongoing management and staff capability development through its selection, performance management, learning and education programs.
• Oversees and implements succession planning program at the hotel, incorporating the development of management competencies and in line with the Corporate guidelines.
• Ensures that appropriate employee rewards, recognition and welfare programs are in place to maintain high motivation, and to ensure that all employees engaged reflect the values and standards of the Hotel.

Service Standardization

• Ensure active implementation and adherence to Corporate Branding and Brand Standards
• Be a Brand Standards mentor and continue to develop and strive to deliver higher service standards than guest expectations.

External

• Act as primary liaison with owners, PPHG and project team.
• Secure all mandatory permits, licenses and insurances prior to the opening of the Hotel.
• Ensure that the hotel complies with all Laws and Regulations of the Country and its relevant authorities and act as a good corporate citizen.
• Take the lead in establishing good, positive relationships with the Country relevant Governmental bodies, as appropriate.
• Represent the Hotel at the highest levels possible in the Business and Civic Communities.

The Person:

• Prior experience as a General Manager in an international chain for at least 5 years with pre-opening experience.
• Proven track record in managing financials, revenue generation and hotel management through measurable strategies.
• Proven ability to enhance performance across all areas such as financial, guest satisfaction and employee engagement.
• Hands-on and operational leader who drives service excellence through being in actions.
• Experienced in managing diverse relationships, i.e. Management Company, Hotel Owners and local regulatory authorities, statutory boards, etc.
• Highly adaptable with ability to lead and direct changes in an organization
• Excellent interpersonal and communication skills with ability to communicate effectively across all levels.
• Ability to work under pressure and adapt to rapidly changing priorities.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.