Head, Sales Enablement & Process Optimization

Key Responsibilities :

Ensure all sales-related administrative tasks are managed efficiently, and serve as the central coordination point between Sales, Operations, Compliance, and Product teams to manage internal workflows, escalations, and process documentation.

Lead the development and execution of sales enablement strategies to improve frontline effectiveness and overall sales performance.

Work closely with sales teams and cross-functional units to enhance sales processes, sales tools, and promotional activities.

Identify, resolve, and escalate operational issues impacting sales productivity; collaborate with branch teams, product units, and operations to remove process bottlenecks.

Drive continuous process optimization to improve both external customer and internal relationship manager's experience, reduce turnaround time, and ensure operational compliance.

Effectively plan, monitor, manage and control budget utilization for sales initiatives, promotions, and training programs.

Qualifications & Skills :

Bachelor's degree in Business Administration, Finance, Economics, or related field.

Master's degree (MBA or related) is an advantage.

Proven experience in sales enablement, sales support, branch operations, process improvement / Optimization, or business management within a financial institution.

Strong track record of managing cross-functional initiatives and working closely with Sales, Operations, Compliance, and Product teams.

Experience in designing and improving sales processes, including workflow redesign, operational optimization, and frontline productivity enhancement.

Proactive, solution-oriented mindset with the ability to operate effectively in a fast-paced environment.