Human Resources Manager

About Lenskart

Lenskart is Asia's leading omnichannel eyewear brand, redefining eyewear retail through technology, design, and customer-centric experiences. As part of our rapid expansion across SEA, we are building strong local teams to support aggressive store growth and operational excellence.

Role Overview

We are looking for a hands-on HR Operations & Talent Acquisition Manager to scale our Thailand business. This role is heavily focused on Talent Acquisition (70%), driving high-volume retail hiring and critical corporate roles, while 30% of the role will manage HR operations and employee lifecycle processes.

This is a high-impact role for someone who thrives in fast-paced retail environments and enjoys building teams from the ground up.

Key Responsibilities

• Own end-to-end recruitment across Thailand for store, operations, support, and leadership roles.
• Drive bulk and ramp hiring for new store launches and business expansion.
• Partner with business leaders on workforce planning, hiring strategy, and timelines.
• Build strong talent pipelines through LinkedIn, job portals, referrals, agencies, and local networks.
• Manage employer branding efforts to strengthen Lenskart's presence in the Thailand talent market.
• Ensure a seamless candidate experience from sourcing to onboarding.
• Track and report key TA metrics including TAT, hiring quality, cost per hire, and funnel conversion.
• Negotiate offers and close candidates in competitive retail markets.

HR Operations

• Manage end-to-end HR operations including onboarding, employee documentation, attendance, leave management, and exits.
• Ensure compliance with Thailand labor laws, statutory requirements, and company HR policies.
• Coordinate with payroll vendors and finance to ensure timely and accurate payroll processing.
• Act as the first point of contact for employee HR queries and basic grievance handling.
• Maintain HR MIS, employee records, and dashboards.
• Support performance management cycles and employee engagement initiatives.

Stakeholder Management

• Act as an HR partner to Thailand business leaders and store leadership.
• Work closely with the SEA and regional HR teams to align processes and policies.
• Support change management during rapid expansion and new store rollouts

Requirements

Experience & Skills

• 6–8 years of experience in Talent Acquisition and HR Operations, with strong emphasis on recruitment.
• Proven experience in retail, QSR, FMCG, or consumer-facing industries.
• Hands-on exposure to high-volume / bulk hiring and frontline retail roles.
• Working knowledge of Thailand labor laws and statutory compliance.
• Strong stakeholder management and candidate closing skills.
• Ability to work in a fast-paced, growth-oriented environment.
• Proficient in ATS, HR systems, Excel, and recruitment analytics.

Preferred

• Experience supporting store expansion or greenfield setups.
• Exposure to regional or international HR teams.
• Fluency in Thai and English preferred.

Why Join Lenskart

• Be part of a high-growth international retail brand expanding across SEA.
• High ownership role with direct visibility and business impact.
• Opportunity to build and scale teams in a dynamic market.
• Strong learning and career growth opportunities.