Sales Account Manager

We are looking for an experienced sales account manager to be based in Malaysia for our IT Resourcing, Professional Services & IT Projects Business in Malaysia & Singapore. Responsible to support our expanding client portfolio and manage sales activities. The responsibilities of sales account manager include maintaining client relationships, overseeing the sales process, and acting as a point of contact.
To be successful as a sales account manager, you should demonstrate excellent interpersonal skills, knowledge of IT Services including IT Resourcing & Professional services, and the ability to manage multiple tasks at once. Ultimately, a quality sales account manager should demonstrate great customer service skills, strong business acumen, and problem-solving skills.

Role & Responsibilities

• Managing account and expanding relationships for long term success.
• Establishing & maintaining good client relationships
• Collaborating with delivery team to fulfil client requirements
• Guiding and aligning the delivery team to meet client requirements and service quality
• Managing the resources end to end in the delivery lifecycle
• Tracking and achieving account targets
• Market intelligence gathering and reporting
• Track, maintain & report regular account progress & transactions

• Graduate or above in any discipline
• Proven minimum experience of 5-8 yrs in sales and account management in IT Services & Staffing services in Malaysia
• Extensive customer service and engagement experience
• Good overall knowledge if IT industry and recent trends in Malaysia
• Knowledge in CRM software and MS Office
• Able to work independently
• Excellent communication and negotiation skills
• Good analytical ability and time management skills