Head of Retail, Thailand

Key Responsibilities

• Lead POP MART Thailand retail operations, including physical stores and key account (KA) channels, to ensure smooth daily operations and solid sales performance.
• Develop and execute localized business strategies aligned with headquarters guidelines, to drive scalable and sustainable market growth.
• Monitor and optimize operational KPIs, covering store efficiency, team productivity, customer service and inventory control.
• Collaborate closely with cross-functional teams (Marketing, HR, Finance, Product, Supply Chain) to ensure consistent delivery of business objectives.
• Oversee Support business development initiatives, including exploring new sales channels, establishing partnerships and rolling out store expansion plans in the local market.
• As Head of Retail the company's local representative,maintain relationships with shopping malls, local partners and regulatory authorities to strengthen brand influence.
• Build and lead a high-performance local team, foster corporate culture, boost employee engagement and improve talent retention.
• Submit regular reports to headquarters on business performance, market updates and key challenges, together with practical recommendations.

Job Requirements

• Bachelor's degree or above. Minimum 15 years of relevant working experience, including over 5 years of senior management experience in retail operations.
• In-depth knowledge of the local retail landscape, consumer behavior and industry best practices.
• Extensive experience in multi-channel retail management, with a proven track record in improving store performance and operational efficiency.
• Familiarity with the local FMCG or toy industry is preferred. Candidates with established retail networks (malls, department stores, e-commerce platforms) are highly desirable.
• Excellent cross-functional and regional collaboration skills; prior experience in multinational companies is a plus.
• Strong leadership, execution and communication capabilities, with a proven ability to build highperformance teams.
• High level of integrity, operational discipline and professional ethics.
• Language: Thai and English are required working languages; proficiency in Chinese is a plus.